Trading_Terms

Website Contents Copyright K Dean 2002. Website Design Copyright K Dean 2005

By completing a purchase on this website you agree to the following:

· The placing of an order by a client and the acceptance of that order by Bead Flowers brings into being a contract on the terms and conditions detailed in the following paragraphs.

· The terms ‘we’, ’us’ and ’our’ shall refer in all instances to the company Bead Flowers and all its employees. The terms ‘you’, ’your’, ’customer’ and ’client’ shall refer in all instances to any person or persons who make a purchase from Bead Flowers.

· Goods will be despatched within 28 days of the order being received and accepted by Bead Flowers and you will be informed via email when your goods have been despatched. All goods available on this website are designed and individually handcrafted by Bead Flowers. We do not hold large quantities of stock - all items ordered are individually made for you. If there is a problem in meeting this timescale, Bead Flowers will notify the customer via email.

· None of the goods on sale here are suitable for children under 10 years of age - they are all made with beads and are of a delicate nature.

· All items are issued with care instructions as a guide to help you enjoy your Bead Flowers gift to the full. We will not be held responsible for any damage or injury caused by failure to adhere to those instructions.

· Bead Flowers reserves the right to alter the prices of any of our goods at any time without prior notice.

· Bead Flowers will always inform you via email if there is a problem with your order.

· All orders will be processed using the Paypal secure server. For more information about Paypal, please visit their website at www.paypal.com. We ask that any order placed is paid for using only one Paypal account. Bead Flowers retains the right to refuse to accept payment at any time.

· When purchasing goods from this website you are also bound by the terms and conditions set out by Paypal. Bead Flowers will not be held responsible for any financial loss or fraud that you may suffer as a result of using the Paypal service. Please take up complaints of this nature with Paypal.

· If you live in the UK and wish to pay by cheque in £ Sterling, we are happy to arrange this—simply email us with details of your order and we will arrange the rest. NB if Bead Flowers incurs any bank charges as a result of cheques not being cleared, these will be passed on to you.

· We regret that we cannot issue refunds on goods with which you are dissatisfied. If you are not entirely satisfied with your purchase, we will be happy to exchange it for another item of equal value or a credit note provided it is returned to Bead Flowers in perfect condition within 14 days of receipt.

· No credit note or substitute goods will be issued until the original product, in perfect condition, has been received by Bead Flowers.

· Credit notes have no expiry date and may be used in full or part payment for future purchases.

· No recompense whatsoever shall be made by Bead Flowers for credit notes that are lost or stolen.

· Bead Flowers accepts no responsibility for goods that are lost or damaged in the post. Where possible we will track orders to ensure that they reach their destination in a timely and safe manner - any damage resulting from transit should be taken up with the carrier. UK orders should take 1-2 days to arrive, but international orders may take up to 14 days, depending on the destination.

· We will ship internationally, but we regret that we can only serve those countries in which Paypal is supported. For a complete list, please visit www.paypal.com If you require your goods to be shipped outside the UK, an international shipping supplement must be paid. Please visit out shipping information page to pay this supplement. Your order will not be processed until the supplement has been paid.

· If you wish to reduce the risk of your order being lost by the carrier and ensure a speedier delivery, you may pay an additional £4 for UK orders or £20 for international orders and we will use a registered delivery service—simply click on the appropriate button below and the postage supplement will be added to your order.